Company
Looking for employment support?
Workstride is case management software being built for employment services providers. We are not an employment services provider, so we cannot help with your services, appointments, payments or records.
Contact your provider first
Your employment services provider is the organisation that helps you look for work, or supports you once you have a job. They know your file and can answer most questions fastest.
If you are not sure who your provider is, or how to reach them, the National Customer Service Line below can help.
National Customer Service Line
| Phone | 1800 805 260 (free from landlines) |
|---|---|
| Hours | 9 am to 7 pm, Monday to Friday, Australian Eastern time. Closed on national public holidays. |
| For | Questions about your program, making a complaint, giving feedback, or changing provider. |
Complaints Resolution and Referral Service
If you have a concern about your provider and want to speak to someone outside the Department, call the Complaints Resolution and Referral Service.
| Phone | 1800 880 052 (toll free) |
|---|---|
| Hours | 9 am to 7 pm, Monday to Friday, Australian Eastern time. Closed on national public holidays. |
| For | Concerns about a provider, independent of the Department. |
Choosing or changing provider
You can choose your own employment services provider, and you can move to a different one. The Department of Social Services publishes a page to help you find a provider.
Find an Inclusive Employment Australia provider on the Department of Social Services website
About Workstride
Workstride is software some employment services providers may use to run their own casework. It does not decide what you are paid, what you must do, or whether you keep your payment. No provider uses Workstride with participants yet. This website does not collect your name or any details about you.