The platform
The Workstride platform: every capability and its status
Every part of Workstride in one list, grouped by area, so you can see at a glance what is in the build, what is planned and what waits on the Department or DEWR.
Workstride is being built for accreditation by DEWR as a Third Party Employment System. It is not yet accredited.
How to read the status words
Three words appear beside every capability below. They mean the same thing everywhere on this site.
- In the buildA first version exists and runs on sample data. No provider uses it yet.
- PlannedOn our roadmap, not built yet.
- Waiting on approvalNeeds a decision from the Department or DEWR, a supplier agreement, or legal sign-off.
Every capability
Filter by status, or find your line
So nothing here is left off this page by accident, every capability is listed, whichever page explains it in full.
Filter and sentence builder
With JavaScript on, filter this list by status, or build a sentence to jump to what matters for a role. Every capability is listed below either way.
| Capability | What it does | Status | Page |
|---|---|---|---|
| Caseload and participant record | Participant records with derived fields, alerts and a caseload view. | In the build Planned Waiting on approval (Department subscription access) | Caseload and records |
| Appointments and calendar sync | Appointments as real events in each consultant's own calendar, synced both ways. | In the build Planned | Appointments |
| Minimum contacts tracker | A tracker for the Pre-Employment Support minimum contacts rule. | Planned | Appointments |
| Attendance result deadlines | A clock for the close of business attendance result deadline. | In the build Waiting on approval (automatic entry in ESS Web) | Appointments |
| File notes, stamps and revisions | Stamped file notes that cannot be edited or deleted, only revised. | In the build Planned Waiting on approval (write-back and AI drafting) | File notes and evidence |
| Documents and evidence | Documents and evidence requests, scanned before they count as evidence. | In the build Planned | File notes and evidence |
| Service level clocks | Clocks built from the Guidelines and your own policies, checked against business day calendars. | In the build Planned | Deadlines and service levels |
| My work: scoring and escalation | Each person's day ranked by urgency and money at stake, with escalation and cover while away. | In the build Planned | My work |
| Alerts as saved searches | Alerts that flag records needing attention, and clear themselves once fixed. | In the build Planned | Lists and alerts |
| Lists, export and bulk actions | Lists across your caseload with saved searches, CSV export and bulk actions. | In the build | Lists and alerts |
| Notification of Employment checks | A Notification of Employment checked ten ways before a placement is accepted. | In the build Waiting on approval (ABR access at deployment, ESS Web entry) | Job starts and placements |
| Outcome periods and wage histories | Outcome periods, hours by benchmark and wage histories apportioned by day. | In the build Planned | Job starts and placements |
| Progress Fees | Progress Fee registration windows, detected from wage histories. | In the build Planned | Claims and outcome tracking |
| Outcome fees and the claims board | Claims raised onto a seven column board once the evidence is there. | In the build Planned Waiting on approval (lodgement in ESS Web) | Claims and outcome tracking |
| Post Placement and Ongoing Support | Support schedules, contacts and the Ongoing Support Assessment, each with a clock. | In the build Planned | Post Placement and Ongoing Support |
| Ongoing Support fees and MID Payments | Ongoing Support fees and Moderate Intellectual Disability Payments on the claims board. | In the build | Post Placement and Ongoing Support |
| Employer CRM and ABN checks | Employer records with ABN checks against the Australian Business Register. | In the build Planned | Employers and jobs |
| Reverse marketing | A reverse marketing call recorded once, on both the participant and the employer record. | In the build Planned | Employers and jobs |
| Explainable matching and referrals | Vacancy matches with the reasons shown, and referrals with their own status. | In the build Waiting on approval (AI match explanations) | Employers and jobs |
| Jobs board | A public jobs board on your own web address, with job search markup. | In the build Planned Waiting on approval (external feeds) | Employers and jobs |
| Participant and employer leads | Leads with stages, consent and a first contact clock. | In the build Planned | Caseload and records |
| Queries board | Every query on a six column board, with its own clock. | In the build | Queries, complaints and exits |
| Complaints and feedback register | A Customer Feedback Register with acknowledgement and resolution deadlines you set. | In the build Planned | Queries, complaints and exits |
| Exits and transfers | Exits and transfers with reasons, checklists and the 14 day notification clock. | In the build | Queries, complaints and exits |
| Expenses and approvals | Expenses through one approval chain, with spend limits by Funding Level. | In the build Planned | Finance |
| Gift cards, EAF and wage subsidies | Wage subsidy agreements, Employment Assistance Fund stages and gift card issue. | In the build Waiting on approval (a gift card supplier agreement) | Finance |
| Participant portal and site codes | A participant portal under your brand, and site codes for shared computers. | In the build Planned | Participant portal |
| Privacy training gate | Nobody's access starts until their Department privacy training is recorded. | In the build | Staff access and training |
| Access control and roles | Standard and custom roles, built from a catalogue of plain language permissions. | In the build Planned | Staff access and training |
| Key dates | Key dates with their source, and a reason recorded for every change. | In the build Planned | Deadlines and service levels |
| White label to the edge | Your name, logo, colours, senders and domain, verified by DNS. | In the build Planned | Your brand |
| Database-per-provider isolation | A separate database for each provider, checked by automated isolation tests. | In the build Planned | Security |
| Deployment topologies | A shared platform today, with a dedicated tier planned. | In the build Planned Waiting on approval (a customer-hosted instance) | Deployment and pricing |
| Onshore hosting and AI rule | Our rule keeps hosting, backups, logs, support tooling and AI processing in Australia. | In the build Planned Waiting on approval (a Microsoft abuse-monitoring exemption) | Where your data is kept |
| Staff identity and participant sign-in | Staff sign in with the Microsoft 365 or Google Workspace identity they already use. | In the build Planned Waiting on approval (Google verification for a multi-tenant app) | Staff access and training |
| Workspace connector | One connector for Microsoft 365 and Google Workspace, with a connection check for each. | In the build Planned | Microsoft 365 and Google Workspace |
| Department ESS Subscription loads | Nightly Department ESS Subscription extracts, run so far on sample extracts. | In the build Planned Waiting on approval (live Department endpoints) | ESS Web and Department data |
| Messaging: email and SMS | Email and SMS from your own mailboxes and sender ID, recorded on the file. | In the build Planned | Messaging |
| Reports and dashboards | A report library, personal dashboards and reports delivered on a schedule. | In the build Planned | Reporting |
| API v1 | A documented REST API on each provider's own address. | In the build Planned | Developers |
| Webhooks and the event feed | Signed webhooks with retries, a polling event feed and service desk write-back. | In the build Planned | Webhooks and the event feed |
| Migration and export | Import batches with a dry run and per-row errors; any list exports to CSV today. | In the build Planned | Migration and export |
| Operator console and support access | Vendor support access only as a time-boxed grant your Security Contact approves. | In the build Planned | Who can see your data |
| Audit trail and security events | An audit trail with field level before and after values, and a security event stream. | In the build Planned Waiting on approval (TPES accreditation) | Security |
| The assistant | An optional assistant, off by default, that drafts and summarises for a person to check. | In the build Planned Waiting on approval (the Department's written approval) | The assistant |
| Finance connector | Purchase invoices and a daily expense file to your finance system. | In the build Planned Waiting on approval (Employment Fund files for Workforce Australia) | Finance systems |
| Cross-cutting roadmap items | Forms and e-signature, custom fields, Job Plans and other items on our roadmap. | Planned | Roadmap |
| Accreditation and the vendor deed | DEWR accreditation, a Third Party IT Vendor Deed and each provider's written approval. | Waiting on approval (DEWR, then the Department) | Accreditation |
| Sites and site groups | Sites and site groups, with settings scoped to the sites a role covers. | In the build | Staff access and training |
| Platform schedule | The nightly, hourly and frequent jobs that keep clocks and loads current. | In the build | ESS Web and Department data |
Four surfaces
Four surfaces, one product
Everything above runs through one of four surfaces. Three are built; the employer portal is a labelled sketch.
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The staff workspace
What your consultants, managers, claims and finance teams, Security Contact and administrator use every day, scoped to their role and sites.
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The participant portal
Participants see their appointments, upload documents you ask for, show interest in jobs and contact your team, under your brand.
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The public jobs board
A public jobs board on your own web address, listing vacancies with job search structured data.
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The employer portal
An employer contact sending hours and seeing their own vacancies without calling your team. A labelled sketch, not a working screen, today.
One product
One product, configured for your organisation.
Workstride is one product built for every Inclusive Employment Australia provider, configured with your name, colours, roles, sites and connectors. What one provider asks for goes into Workstride for everyone, never into a private version.
What stays in ESS Web
ESS Web (the Department's IT Systems) stays the system of record for Inclusive Employment Australia. Results, notes, claims and exits are entered there until the Department grants web services under the vendor deed.
Where to go next
Read more about how it connects and holds up
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Integrations
The systems Workstride works with, and the permissions each one needs.
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Developers
The Workstride API, webhooks and the event feed, documented in full.
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Security and accreditation
Controls in the build today, who can see your data, and where accreditation stands.
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Deed and Guidelines map
Clause by clause, with what Workstride does about each.
See it on sample data, with the people building it.
A walkthrough covers the parts of Workstride your teams would use, the status of each one, and the approval steps your organisation takes.
Using Workstride with participant data first needs DEWR to accredit the Workstride system and us to hold a Third Party IT Vendor Deed, then your organisation's written approval from the Department (IEA Guidelines Part A 7.2.2).
Workstride is new, and we are inviting Inclusive Employment Australia providers to help shape it before launch. Help shape Workstride.
Tell us who is coming
Send the form with the roles you want to bring and the parts you want to see.
We reply to set a time
We suggest times that suit your team and confirm what the session will cover.
The walkthrough
Sample data only, with the status of every part said out loud. Nothing about your participants is asked or needed.