Placements and moneyPart 2 of 4
Claims and outcome tracking
Once an outcome period has ended and the hours show it was achieved, Workstride puts the claim on your claims team's board.
Workstride is being built for accreditation by DEWR as a Third Party Employment System. It is not yet accredited.
- Board
- Seven columns, from Claims inbox to Lodged and Closed
- Order
- A 26-week claim waits for the 12-week to be paid, and a 52-week for the 26-week
- Lodging
- Recorded by hand once your claims team lodges in ESS Web
What it does
For central claims teams, consultants and finance, and for the executives who answer for the numbers.
From the anchor date, Workstride lays out the 12, 26 and 52-week outcome periods, with the Full and Partial Outcome hours for the participant's Employment Benchmark and the Outcome Fee at their Funding Level, from the Fee Annexure effective 1 November 2025.
Once a period has ended and the recorded hours show it was achieved, Workstride raises the claim onto the claims team's board with a stamped note marked raised automatically. Raising happens when hours, breaks or placement dates are recorded, or an earlier claim is lodged, not on a timer, and this setting ships switched on. In the build
Caution
If every payslip for a period is already on file before the period ends, the claim will not appear by itself. It waits for the next thing to be recorded, for example the following payslip or a break. A scheduled check that raises claims the moment a period ends is on the roadmap. Planned
On sample data
Linh Nguyen's 12-week outcome, from Partial to the claims board
Add her next fortnight's payslip and watch the outcome move from Partial to Full and the claim appear on the board. Then use the board's own Move control, never drag and drop, to move it along.
NGUYEN, Linh
Placement #1042
- Participant
- NGUYEN, Linh
- Participant id
- 2187
- Employer
- Heronsgate Aged Care
- Employer id
- 311
- Job title
- Personal care assistant
- Placement type
- Vacancy Placement
- Status
- Active
- Next support due
- 17/09/2026
- Frequency
- Every 14 days
- Last participant contact
- 03/09/2026
- Last employer contact
- 25/08/2026
- Successful contacts
- 5
- Support ends
- 20/12/2026
- 03/09/2026: Participant, successful, week 11 Going well; has asked about weekend shifts.
- 25/08/2026: Employer, successful Supervisor happy with punctuality and care notes.
- 20/08/2026: Participant, successful
- 06/08/2026: Participant, left message
- 23/07/2026: Participant, successful
- 14/07/2026: Employer, successful
| Week | Period | Hours | Progress | Outcome | State | Claim due | Amount |
|---|---|---|---|---|---|---|---|
| 12 | 22/06/2026 to 13/09/2026 | 268.5 of 180.0 (partial from 120)payslips 268.5, reports 0.0 | 100% | Full | Achieved | 11/10/2026 | $4,340.27 |
| 26 | 22/06/2026 to 20/12/2026 | 268.5 of 390.0 (partial from 260)payslips 268.5, reports 0.0 | 69% | Partial | Tracking | 17/01/2027 | $1,804.16 |
| 52 | 21/12/2026 to 20/06/2027 | 0.0 of 390.0 (partial from 260)payslips 0.0, reports 0.0 | 0% | Not yet | Tracking | 18/07/2027 | $1,423.42 |
| Week | Due | Amount | Outcome | State | Ticket | Actions |
|---|---|---|---|---|---|---|
| 12 | 11/10/2026 | $4,340.27 | Full | Submitted to the claims team | C26-00212 | Open |
| 26 | 17/01/2027 | $1,804.16 | Partial | Tracking | ||
| 52 | 18/07/2027 | $1,423.42 | Pending | Tracking |
Nothing needs attention on this record.
- Platform id
1042
Created 22/06/2026 15:30, updated 14/09/2026 16:41.
Sample people and organisations are invented. Illustrative figures.
Claims board
Every claim submitted to the claims team, by column. Cards are shaded by how long they have waited. Every move is recorded.
Claims inbox 2
IEA C26-00212
Week 12 outcome for NGUYEN, Linh
Submitted to the claims team, $4,340.27
Heronsgate Aged Care · Unassigned · 2 days
IEA C26-00215
Week 12 outcome for TAUFA, Sione
Submitted to the claims team, $6,123.12
Copperleaf Hardware · Unassigned · 1 day
In progress 2
IEA C26-00187
Week 26 outcome for RAGHUNATHAN, Meera
Assigned to a claims officer, $3,792.68
Portside Hospitality Group · Quan Vo · 6 days
IEA C26-00204
Week 12 outcome for WALKER, Tahlia
Being assessed, $4,340.27
Ironleaf Logistics · Dimitra Kallis · 2 days
Information needed 1
IEA C26-00176
Week 12 outcome for KOWALCZYK, Grace
Additional information required, $2,976.42
Northbank Joinery · Quan Vo · 8 days
On hold 2
IEA C26-00151
Week 26 outcome for MORGAN, Ethan
Awaiting third fortnight to achieve, $5,524.61
Coral Coast Facilities · Dimitra Kallis · 16 days
IEA C26-00199
Week 12 outcome for HADDAD, Mohammed
Payslip claim awaiting eighth week to lodge, $1,666.71
Fernhill Community Care · Quan Vo · 3 days
Lodged 2
IEA C26-00129
Week 26 outcome for NOWAK, Tomasz
Approved by the Department, $7,805.06
Portside Hospitality Group · Quan Vo · 4 days
IEA C26-00193
Week 12 outcome for PEARCE, Jack
Lodged, $2,976.42
Ironleaf Logistics · Dimitra Kallis · 3 days
Lodged under override 0
Nothing here.
Closed 1
IEA C26-00118
Rejected by the claims team, $2,976.42
Quayline Office Services · Dimitra Kallis · 2 days
Sample people and organisations are invented. Illustrative figures.
-
Rule
Full and Partial Outcome hours are set by the participant's Employment Benchmark (Part B 11.5.1). Linh's is 15 hours a week, so a Full 12-week Outcome needs 180 hours.
-
Rule
The board's Move control records the new state, a reason and the Department's claim identifier. There is no drag and drop.
-
In the product
Once a claim is submitted, its ticket and a link to the full claim record appear here on the placement.
Waiting on approval
Moving a card to Lodged or Approved by the Department records what your claims team has already done in ESS Web, by hand. Workstride does not lodge claims into the Department's systems itself: that needs web services granted under the Third Party IT Vendor Deed. Waiting on approval
Outcome periods and fees
Outcome periods run 12, 26 and 52 weeks from the anchor date, and the 26 and 52-week periods stretch by the length of any permissible break (Part B 9.5.2, Part B 9.5.3).
| Funding Level | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| 12-week Full Outcome Fee | $1,666.71 | $2,976.42 | $4,340.27 | $6,123.12 | $10,926.04 |
Fee Annexure effective 1 November 2025, GST inclusive. The Department can replace the Fee Annexure each 1 July (Deed 158). A Moderate Intellectual Disability Payment is added on a Full Outcome only, for a participant averaging at least 15 hours a week over the period (Part B 11.6).
Claims go in order
A 26-week claim waits until the 12-week claim is lodged, and a 52-week claim waits for the 26-week claim (Deed 163.3). In the build
The claims board
Every claim sits in one of seven columns: Claims inbox, In progress, Information needed, On hold, Lodged, Lodged under override and Closed. Cards are shaded amber after 5 days and red after 14 days without a move, except in Lodged, Lodged under override and Closed, which are never shaded by age.
Every move is recorded with a reason and the Department's claim identifier. If the claims team needs more from a consultant, the request appears in that consultant's own work list with its deadline. In the build
Note
The Deed requires the earlier Outcome Fee to be paid, not only claimed, before the next one can be claimed (Deed 163.3). A claim whose claim window closes before its period is achieved moves to Out of time. Workstride's reminders at 28 and 56 days are our own default, not a Department deadline: no lodgement deadline is set in the Deed or Guidelines.
Progress Fees
Progress Fees are $1,106.81, the same at every Funding Level, in 52-week registration windows from commencement (Part B 11.4.1). Up to two in a window, and only one of the two for education or training.
Workstride detects the employment basis, 24 hours over a continuous 4-week period, from wage histories already on file, and flags a window that is ending with none claimed. Education and activity fees are raised by hand with their evidence. A Recalculate now button sits beside the nightly refresh. Progress Fees are not paid in Ongoing Support (Part B 11.4.1). In the build
Note
Workstride's windows are fixed 52-week blocks from commencement. They do not yet restart at a transfer between providers.
Ongoing Support fees, MID Payments and Non-Payable Outcomes
Ongoing Support fees and Moderate Intellectual Disability Payments sit on the same board as outcome and Progress Fee claims, with the 28-day recording deadline for contacts and instances kept in view, and a warning when a period is below the minimum. In the build
A claim also records the specific reason when an outcome is not payable, for example Recurring Employment or a related entity, against the list in the Deed's Annexure (Part B 11.5.3). In the build
Three reports round this out: claims due in the next 30 days, claims past due, and claimed income by month, framed as income at risk from support your team has already delivered.
| Level | Per instance or period |
|---|---|
| Flexible | $527.70 an instance, at least 4 hours |
| Moderate | $486.81 monthly, or $1,583.11 quarterly |
| High | $1,217.68 monthly, or $3,957.78 quarterly |
Fee Annexure effective 1 November 2025, GST inclusive. Never shown as an exact match to the Deed's four-week and 13-week periods: Workstride uses calendar months and calendar quarters, and two readings await the Department's confirmation.
Status, part by part
| Capability | Status | Rule, gate or note |
|---|---|---|
| Outcome periods, hours and fees | In the build | Part B 9.5.1, Part B 9.5.2 |
| Claims raised on recorded events, once a period has ended | In the build | Provider setting, on by default |
| Claims go in order | In the build | Deed 163.3 |
| The seven-column claims board and Move control | In the build | |
| Progress Fees, Ongoing Support fees and MID Payments | In the build | Part B 11.4.1, Part B 11.7.2 |
| Reports: due, past due and claimed income by month | In the build | |
| A scheduled re-check so claims raise the moment a period ends | Planned | |
| Evidence checklists and bundles, and a chronological trail per claim | Planned | |
| An email or chat message when a claim changes hands | Planned | |
| Reconciliation with Department payments and remittance advice | Planned | |
| Proportionate Ongoing Support fees when the level changes mid-period | Planned | Part B 11.7.2 |
| Lodging claims in ESS Web through the Department's web services | Waiting on approval | Third Party IT Vendor Deed |
- In the buildA first version exists and runs on sample data. No provider uses it yet.
- PlannedOn our roadmap, not built yet.
- Waiting on approvalNeeds a decision from the Department or DEWR, a supplier agreement, or legal sign-off.
What it does not do yet
- A scheduled re-check that raises a claim the moment its period ends Planned
- An activity register counted towards Progress Fee windows Planned
- Ongoing Support suspensions pausing fees, and transfers between providers Planned
- Lodging claims into ESS Web itself Waiting on approval
Related pages, guides and tools
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Job starts and placements
Where the anchor date and the ten checks come from.
In the build
-
Post Placement and Ongoing Support
Support schedules, contacts and the Ongoing Support Assessment.
In the build
-
Progress fee planner
Work out registration windows and how many Progress Fees are left.
-
IEA fees, explained
Every fee type in the Deed, with its effective date.
Questions about claims and outcome tracking
Does Workstride lodge the claim in ESS Web for us?
No. Your claims team still lodges in ESS Web, then records the claim identifier and moves the card to Lodged. Workstride lodging claims itself needs web services under the Third Party IT Vendor Deed.
What happens if a claim's window closes before the period is achieved?
The card moves to Out of time. No lodgement deadline is set in the Deed or Guidelines; the 28 and 56-day windows that drive this are Workstride's own default reminders, which a provider can change.
Can we use this with participants now?
No. Using Workstride with participant data first needs DEWR to accredit the Workstride system and us to hold a Third Party IT Vendor Deed, then your organisation's written approval from the Department (Part A 7.2.2).
Sources
- Inclusive Employment Australia Deed, sections 162 to 165, and Annexure B1
- Inclusive Employment Australia Guidelines Part B, version 1.1, sections 9.5, 10, 11.4 to 11.7
Sources checked on 17/09/2026. Checked against the build on 17/09/2026.
See it on sample data, with the people building it.
A walkthrough covers the parts of Workstride your teams would use, the status of each one, and the approval steps your organisation takes.
Using Workstride with participant data first needs DEWR to accredit the Workstride system and us to hold a Third Party IT Vendor Deed, then your organisation's written approval from the Department (IEA Guidelines Part A 7.2.2).
Workstride is new, and we are inviting Inclusive Employment Australia providers to help shape it before launch. Help shape Workstride.
Tell us who is coming
Send the form with the roles you want to bring and the parts you want to see.
We reply to set a time
We suggest times that suit your team and confirm what the session will cover.
The walkthrough
Sample data only, with the status of every part said out loud. Nothing about your participants is asked or needed.